As of November 28, 2015 6:00AM
Southbridge ER
Webster ER

A Message from Harrington Leadership

Looking Back, Looking Ahead: Harrington Keeps Growing As We Usher in the New Year

Dear Harrington Family,

As we begin the New Year, now is a good time to reflect on 2014 and look toward many great opportunities that lie ahead. Harrington keeps growing, as does our list of accomplishments.

While we addressed many challenges last year, 2014 was perhaps our most prolific period, dating to when I joined Harrington seven years ago. Back then, we were a quiet Southbridge-centric hospital before growing into a major healthcare system serving Southern Worcester County and Northern Connecticut through 19 sites.

All of our great accomplishments would not have been possible without the hard work of our dedicated staff, physicians, leadership, and volunteers…as well as the generosity of our donors. I am very grateful for all of your efforts in making Harrington one of the most outstanding healthcare systems in the region and, as noted below, in the country.

Our success is even more impressive when viewed in terms of the totality of our achievements last year. Here are examples of our high points, awards, and accolades:

First Quarter
• Awarded a state grant of almost $500,000 to improve the Electronic Medical Records in our Behavioral Health Services as part of the Mass. Health Information Highway’s goal to electronically connect participants.
• Launched a Self-Wellness Program funded by DPH to inform Southbridge youth about reproductive health.
• Recognized as one of the state’s best hospitals in educating people about organ donation.
• Recognized as one of the state’s top hospitals for patient satisfaction by
• As part of our investments in technology, introduced the “R-D” (Rapid Destroyer) as an advanced germ-killing machine, with support from our Auxiliary.

Second Quarter
• Added treatment for congestive heart failure to our comprehensive cardiac rehab program.
• Earned highest possible score for hospital safety for the fifth consecutive period from the Leapfrog Group.
• Hosted a Stroke Awareness Program and won a National Stroke Award presented by the American Heart Association and the American Stroke Association.
• One of our physicians became the first in our region to implant a miniature cardiac monitor.

Third Quarter
• Formed a PHO healthcare partnership with Heywood Hospital to improve management of risk arrangements and ultimately improve the health of those we serve.
• Our transfusion services received national accreditation.
• Our Mammography Department was lauded by the state for earning DPH accreditation.

Fourth Quarter
• Held a ribbon-cutting ceremony and open house to announce the forthcoming, historic opening of The Remillard Family Emergency Department in Webster.
• Announced plans to open an Urgent Care center at our facility in Charlton.
• Received $3.5 million grant from Massachusetts Health Policy Commission to improve mental health and substance abuse services, including partial funding for the creation of an additional psych unit at our Webster campus.
• Earned Leapfrog’s highest safety score for the sixth time in a row.
• Accepted into a national Child Parent Psychotherapy program.
• Earned Leapfrog’s prestigious Top Hospital award, recognizing the nation’s safest and highest-quality hospitals and becoming one of only 19 urban hospitals to receive this highest honor two years in a row.
• Partnered with Fallon Health to offer financial assistance through a new insurance plan.
• Moved into a lower-cost tier with BCBS in recognition of our high quality and cost effectiveness, allowing Harrington patients to be members of BCBS without any financial disincentive.
• Received our highest patient satisfaction ratings to date by Press Ganey for our inpatient units, emergency departments, and outpatient care; remarkably, we reached the 99th percentile for inpatient care!
• Featured on the cover of the business section of the Telegram & Gazette in an article that chronicles our growth and cost containment.

Related to our expanding media presence is our newly launched “RAH RAH” (Resource Ambassadors at Harrington) program in which many of our staff and patients will be telling the Harrington story and sharing value-added information through blogs, articles, speaking, videos, testimonials, and social media.

Along with our monthly highlights, we should also note significant progress on an ongoing basis:

• New physicians. Last year, we added many doctors to Harrington Physician Services, and we are now recruiting top PCPs and specialists from renowned medical programs and healthcare institutions.
• New partnerships. In addition to our new PHO partnership mentioned above, we furthered our clinical partnerships with Beth Israel Deaconess Medical Center and Children’s Hospital (for Radiology) and UMass Medical Center (for our Cancer Center and eICU-electronic Intensive Care Unit-advanced telemedicine technology).
• New outreach in the community. With the help of our Auxiliary and other departments, we brought healthcare services and resources to many venues throughout the area, including the large local Hispanic population. Throughout the year, we were active in schools, senior centers, and civic associations…raising funds, raising awareness, and raising spirits.

In 2015, we anticipate the soon-to-be opened Webster Emergency Department and then the opening of our Urgent Care Center and relocation of Wound Care in the spring.

Overall, we look forward to more growth while we continue to stay lean. We are also committed to maintaining our position as one of the few strong, independent, nonprofit community healthcare systems in Massachusetts. Indeed, we should all be proud of our “little hospital that could,” and we look forward to bringing TLC-Total Local Care-to more patients and more residents in our communities.

Happy and Healthy New Year!

Ed Moore
President & CEO


© 2014 Harrington Hospital
100 South Street, Southbridge, MA 01550 | Directions >>
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