Harrington’s Senior Leadership Team, composed of senior executives in the Harrington HealthCare system, meets weekly with President and Chief Executive Officer Ed Moore to set policy, make executive decisions and develop short-term and long-term strategy for the organization.
- Edward Moore, President and CEO
- Christopher Canniff, Manager of Strategic Planning and Business Development
- Douglas Crapser, Executive Vice President, Chief Operating Officer
- Kathleen Davis, Vice President, Quality and Patient Safety
- Thomas Hijeck, Vice President, Nursing Services
- Harold Lemieux, Chief Information Officer
- Kristin Morales, Executive Director, Harrington Physician Services
- Thomas Nutile, Director of Marketing, Public Relations and Community Relations
- Charlene Richard, Vice President, Human Resources
- Arthur Russo, Vice President of Medical Affairs and Chief Medical Officer
- Thomas Sullivan, Vice President, Fiscal Services and Chief Financial Officer
- Thomas Trask, Executive Director, Physician Services
- Pamela Zouranjian-Connor, Administrator, Harrington HealthCare at Hubbard
Edward Moore, President and CEO
As President and CEO of Harrington Hospital, Ed Moore is responsible for the overall operation and expansion of both the hospital and the entire Harrington HealthCare system. He has led the effort to bring the hospital’s offerings to the community, through the opening of medical office buildings and other satellite facilities, and presided over the development of Harrington HealthCare at Hubbard, a comprehensive outpatient facility on the site of the former Hubbard Regional Hospital in Webster, as well as the Cancer Center at Harrington, a freestanding center on the hospital campus that offers state-of-the-art treatment for cancer. Quality and patient satisfaction are priorities for Moore, under whose leadership the hospital received a 99 percent inpatient satisfaction rating in the first quarter of 2009 by an independent research agency.
Moore, in conjunction with the Board of Directors and the Senior Leadership Team, helps develop and implement the strategic direction of the Harrington HealthCare system, and is responsible for its overall financial health.
He has more than 30 years of experience in health care management. Moore came to Harrington in July 2007 from MetroWest Medical Center, where he was Chief Operating Officer as well as the Administrator for the center’s Leonard Morse Hospital in Natick, Mass. Prior to that, he held executive positions at Eastern Connecticut Health Network in Manchester, Conn.; VHA Northeast in Braintree, Mass.; Mt. Auburn Hospital in Cambridge, Mass.; Roger Williams Medical Center in Providence, R.I.; and Newton-Wellesley Hospital in Newton, Mass.
Moore received an MBA in Hospital Administration from George Washington University and a Bachelor of Science in Management, cum laude, from the State University of New York at Binghamton.
Christopher Canniff, Manager of Strategic Planning and Business Development
As Manager of Strategic Planning and Business Development, Canniff is responsible for the planning and development of system-wide initiatives at Harrington HealthCare System. He works with members of Harrington’s senior staff to effect organizational change and helps position Harrington so that it remains competitive in today’s increasingly crowded healthcare marketplace.
Canniff has both a Bachelor of Arts and Masters of Business Administration in Healthcare Management from Union College in Schenectady, N.Y. He also holds a Juris Doctorate from Albany Law School in Albany, N.Y.
Douglas Crapser, Executive Vice President, Chief Operating Officer
As Executive Vice President and Chief Operating Officer, Doug Crapser has oversight for the Harrington HealthCare System’s ancillary, support and rehabilitation services and programs, Behavioral Health Services and The Cancer Center at Harrington. He has recently overseen the $6 million technology upgrade and expansion of the organization’s diagnostic imaging services, the development and implementation of a model program for imaging professional services, as well as the upgrade and expansion of laboratory facilities and services, among other accomplishments. Crapser’s background is in healthcare management as an executive and a healthcare consultant. He has worked in the executive vice president role at Harrington for more than twenty years, in two separate tours of duty.
In addition to his work at Harrington, Crapser has held management positions at Boston City Hospital, Carney Hospital and Great Brook Valley Health Center, and was a healthcare management consultant to hospitals and insurance companies.
Crapser attended American International College, receiving a Bachelor of Science in Business Administration, and Northeastern University for graduate studies in Business Administration.
Kathleen Davis, Vice President, Quality and Patient Safety
As Vice President for Quality, Patient Safety and Risk Management, Kathleen S. Davis is responsible for all patient safety issues as well as quality and risk management activities throughout Harrington HealthCare System, including interacting with regulatory agencies such as the Department of Public Health and The Joint Commission. She reports to regulatory agencies such as the Department of Public Health.
Davis has dedicated much of her healthcare career to quality improvement, patient safety and risk management. She comes to Harrington from Eastern Connecticut Health Network (ECHN) in Manchester, Conn., where she was Manager of Quality Improvement. In that role, she was responsible for hospital-wide quality improvement initiatives. She also coordinated efforts by ECHN to prepare for reviews by regulatory agencies such as The Joint Commission and the Department of Public Health.
Before working at ECHN, Davis assisted in the redesign of an organization-wide Quality Improvement Program at Connecticut Children's Medical Center in Hartford, Conn. She also managed key quality initiatives at Aultman Hospital, helping to ensure regulatory compliance for the Canton, Ohio-based hospital. Among her responsibilities were coordinating The Joint Commission’s Indicator Measurement System and the Ohio Peer Review System projects as well as providing physician and staff education on quality improvement processes. Davis holds a Masters of Science degree in Nursing from the University of Akron in Akron, Ohio.
Thomas Hijeck, Vice President for Nursing
As Vice President, Nursing, Tom Hijeck is responsible for the nursing care provided to patients at all Harrington HealthCare facilities, including Harrington Hospital in Southbridge and Harrington HealthCare at Hubbard in Webster.
Hijeck's career in healthcare has spanned more than 30 years and included positions as a staff nurse, educator, clinical specialist, Chief Nursing Officer, and Administrator.
He obtained his undergraduate and graduate degrees in Nursing from the University of Rochester and completed the fellowship program at Johnson & Johnson - Wharton Program for Nurse Executives at the Wharton Business School. Hijeck has been published in Nursing Clinics of North America, Nursing Administration Quarterly, and has penned a chapter in a critical care textbook. Before becoming VP of Nursing for Harrington, he held positions at Strong Memorial Hospital, Saint Francis Hospital and Medical Center, Hartford Hospital and MetroWest Medical Center.
Harold Lemieux, Chief Information Officer
As Chief Information Officer, Lemieux is responsible for all Information Technology systems, including telecommunications and biomedical engineering, throughout Harrington HealthCare System. Lemieux previously served as Vice President and Chief Information Officer at Morton Hospital in Taunton, Mass., where he was responsible for developing an integrated and progressive Information Technology infrastructure. Before Morton, Lemieux provided end-to-end consulting services to small to mid-size physician practices.
Lemieux has a Bachelor of Science in Computer Information Systems from the New England Institute of Technology in Warwick, R.I., and is working toward his Master of Business Administration at Bryant University.
Kristin Morales, Executive Director, Harrington Physician Services
As Executive Director, Kristin Morales is responsible for all the executive, administrative and financial operations of Harrington Physician Services, a corporation that employs Harrington Hospital’s primary care and specialty care physicians and their staffs.
Morales has more than 10 years of experience in physician practice management in both private and hospital environments. She has worked as a Regional Manager and EMR Project Manager at ProHealth Physicians in Connecticut; Business Manager for ECHN Health Services in Manchester, Conn., and has held other management positions in primary and specialty care settings. Morales is a member of the Medical Group Management Association. She has a Bachelor of Arts degree in Political Science from St. Joseph College in Connecticut.
Thomas Nutile, Director of Marketing, Public Relations and Community Relations
As Director of Marketing, Public Relations and Community Relations, Tom Nutile develops the strategy and supervises the implementation of the hospital’s marketing, branding, advertising, public relations, crisis communications and community outreach initiatives. He also oversees corporate internal communications and special events.
Nutile has more than 20 years of experience overseeing and implementing communications operations and initiatives for not-for-profit organizations, corporations and public relations firms and has held positions as a bureau chief, editor, columnist and reporter for newspapers and magazines. Nutile has served as a Communications Vice President at Staples and Tier Technologies and as a Communications Director at Cahners Publishing. He was President of the Public Relations Society of America Boston Chapter in 2008 and has a Bachelor of Arts degree from Oberlin College in Ohio.
Charlene Richard, Vice President, Human Resources
As Vice President of Human Resources, Charlene Richard oversees all personnel functions at Harrington Hospital, including hiring, benefits and employee regulations. Richard first began working for Harrington while in high school, and held positions in the Business Office, Patient Registration and on the switchboard before moving to HR in 1972.
Richard is a member of the Massachusetts Healthcare Human Resources Association (MHHRA) and the American Society for Healthcare Human Resources Administration (ASHRA). She has a Bachelor of Arts degree from Westfield State College and has taken advanced courses towards a Masters Degree in Health Administration at St. Joseph’s College of Maine.
Arthur Russo, Vice President of Medical Affairs and Chief Medical Officer
In his position as Vice President of Medical Affairs and Chief Medical Officer at Harrington, Arthur R. Russo, M.D., is responsible for medical quality and education and regulatory reporting, clinical program planning, medical staff functions and credentialing. Dr. Russo has 35 years of healthcare experience and is a board-certified internist.
Dr. Russo has previously held several physician executive positions including CEO of the University of Massachusetts Medical Center and, subsequently, University of Massachusetts Memorial Health Care. He is a member of the American College of Physician Executives and a Fellow of the American College of Physicians. Dr. Russo has also served on the boards of many hospitals and healthcare organizations.
Thomas Sullivan, Vice President, Fiscal Services and Chief Financial Officer
As Vice President, Fiscal Services and Chief Financial Officer, Thomas Sullivan is responsible for setting financial strategy and overseeing the financial operations of the entire Harrington HealthCare system.
Sullivan has worked in healthcare for more than 30 years, both for regional and national healthcare organizations and for not-for-profit as well as for-profit institutions. He has been Chief Financial Officer in the Caritas HealthCare System, the University of Massachusetts Memorial system and the Tennessee-based Vanguard Health Systems, where he was in charge of financial operations at MetroWest Medical Center in Framingham. Sullivan began his career as a regulator.
He has a Bachelor of Arts degree in Business Administration from St. Michael’s College in Winooski, Vt., and both a Masters in Accounting and a Masters of Business Administration from Bentley College in Waltham.
Thomas Trask, Executive Director, Physician Services
As Executive Director of Physician Services, Tom Trask is responsible for physician manpower development planning and implementation for the entire Harrington HealthCare system, including the Southbridge and Webster campuses and the physician offices in the communities Harrington serves. His responsibilities include ensuring that Harrington meets patient needs for primary care and specialty care physicians in the region. Trask is also responsible for assisting physicians in enhancing their professional experience at Harrington and developing their roles and responsibilities as physician leaders.
He has experience in for-profit and not-for-profit organizations and has held managerial and administrative positions in human services organizations. Most of Trask’s career has been in home healthcare, hospice and hospital administration.
Trask has a Bachelor of Arts degree from Niagara University in New York and a Master of Public Administration degree from Clark University in Worcester.
Pamela Zouranjian-Connor, Administrator, Harrington HealthCare at Hubbard
As Site Administrator, Pam Zouranjian oversees all operations at Harrington HealthCare at Hubbard, the hospital's comprehensive outpatient facility in Webster. She is responsible for daily management of the campus’ ancillary services and 24/7 satellite emergency facility.
Pam has more than 20 years experience in the healthcare field, with expansive background in Radiation Oncology. She worked at MetroWest Medical Center for 18 years, with her last position being Director of Outpatient Cancer Services. Most recently, she served as Regional Manager of Operations for Alliance HealthCare Systems, overseeing three radiation oncology facilities.
Zouranjian received her Associate Degree in Radiation Therapy from Gwynedd-Mercy College in Pennsylvania, and attended Northeastern University in Boston to work toward her Health Management degree. She is affiliated with several professional organizations, including the Society for Radiation Oncology Administrators, the New England Society of Radiation Therapy, and has contributed work in oncology publications.