Stephanie Sterritt

Emergency Care Center at Harrington HealthCare at Hubbard

I Won't Hesitate to Go Back."

Stephanie Sterritt, Oxford

Oxford resident Stephanie Sterritt was accustomed to driving to Worcester, some 25 minutes away, when 6-year-old daughter Abigail MacKay needed pediatric care. She was also accustomed to waiting a very long time in the emergency room. But when Abigail recently ruptured an ear drum, she was anxious and hoped to get immediate medical attention. She and her husband took Abigail to Harrington HealthCare at Hubbard in Webster, just five minutes from her home.

Within a couple of minutes, Abigail was checked in and seen by a nurse. Shortly after, Dr. Kathy Finn met with the family, evaluated Abigail, diagnosed her condition, wrote a prescription, comforted the family, and sent them on their way.

"My daughter was so scared, but Dr. Finn was so gentle and sweet; her personality is perfect for the work she does," says Stephanie, who thinks it's an understatement to say they were completely satisfied.

"My first pleasant surprise was that we were in and out in 40 minutes tops," says Stephanie.

The next day, Stephanie was surprised again: "Dr. Finn called us to check in about how Abigail slept and how she was feeling. I've never had anyone from the ER follow up with us directly," says Stephanie. "I told her that Abigail was responding to the medication and was doing just fine."

"It's wonderful to know that such good care is available so close to home. I certainly won't hesitate to go back."