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Financial Assistance FAQs

We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Harrington financial team wants to help you meet your treatment needs. Our billing specialists and financial counselors are available to help answer your questions.

What should I do first?

If paying your bill creates a financial burden, it is very important to let us know so we can help. Assistance in applying for coverage through available public assistance programs or hospital financial assistance programs is available.

Financial Counselors

Harrington Physician Services

What is Financial Assistance?

The hospital is committed to providing all of our patients with high-quality care and services. As part of this commitment, the hospital works with individuals with limited incomes and resources to find available options to cover the cost of their care.

Financial Counselors will help uninsured and underinsured individuals apply for health coverage through a public assistance program or the hospital’s financial assistance program, and work with individuals to enroll as appropriate. Assistance for these programs is determined by reviewing, among other items, an individual’s household income, assets, family size, expenses, and medical needs.

If you think you might qualify for assistance, we encourage you to contact us and apply.

Programs you may be eligible for:

  • MassHealth Medicaid
  • HealthConnector
  • Drug Financial Assistance through various Foundations
  • Payment Plans
  • Premium Assistance Payment Program
  • Children’s Medical Security Program
  • Health Safety Net
  • Medical Hardship
  • Uninsured Relief
Who qualifies for Financial Assistance?

Financial Assistance is available for patients with limited incomes and who are uninsured or underinsured.

Patients may be eligible to receive financial assistance for non-emergency, medically necessary services at Harrington if they meet the income limits.

If approved, Financial Assistance reduces your Harrington bill. How much it is reduced is based on established guidelines that include: income level, existing debts, medical situation, and other indicators of inability to pay.

If your income is at or below 400% of the current Federal Poverty Guidelines and you meet program guidelines, you may be eligible for care at a reduced cost or no cost to you.

What if I do not meet the income limits for Financial Aid?

If you cannot pay your bill, payment plans may be arranged with Harrington. Please contact us at Harrington Hospital at 800-416-6072 or Harrington Physician Services at 508-909-7780 to speak with a Billing Department representative.

What do I need to apply for Financial Assistance?
Required Supporting Documentation Examples of Acceptable Documentation
Confirmation of Annual Income Last 2 pay stubs
Recent Federal Income Tax Return
Most recent W-2 or 1099
Social Security Award Letter
Unemployment Statement
Workers Compensation Award Letter
Pension or Annuity Statement
Identity Proofing Verification One of the following documents:
Driver’s License
School Identification Card
Voter Registration Card
US Military Card or Draft Record
Identification card issued by the federal, state, or local government including:

  • US Passport or US Passport Card
  • Massachusetts ID
  • Military Dependent’s identification card
  • Native American Tribal document
  • US Coast Guard Merchant Mariner Card

Permanent Resident Card or Alien Registration Receipt Card (From I-551)
Employment Authorization Document that contains a photograph (Form I-766)
Foreign passport, or identification card issued by a foreign embassy or consulate that contains a photograph

OR – Any two of the following documents:
Birth certificate
Social Security Card
Marriage Certificate
Divorce Decree
Employer Identification Card
High School Diploma or College Diploma
Property Deed or Title

Verification of Residency Utility Bill
Rental Agreement/Lease
Mortgage Statement
Tax Bill
Room & Board Statement
Written Verification from Landlord
What is the Average Out-of-Pocket Cost for Someone without Insurance?

Costs will vary depending on the health care service rendered and the setting in which the care is delivered. You may call us at 508-765-3180 for an estimate.

Can someone explain the Financial Assistance Program and help me apply?
  • Yes, free confidential help is available. Call our Financial Counselors at 508-765-3180, or visit the Financial Counselors at Harrington located on the 1st floor in the main entrance, Monday through Friday 7:30am to 5:00pm.
  • Si usted no habla inglés, los servicios de interpretes están disponibles con cita previa.

The Financial Counselor can tell you if you qualify for free or low-cost insurance such as Medicaid. If the Financial Counselor finds that you do not qualify for low-cost insurance, they will help you apply for Uninsured Relief to reduce your bill. The Financial Counselor will help you complete all the forms and tell you which documents you need to bring.


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100 South Street, Southbridge, MA 01550 | Directions >>

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