Harrington Physician Services: COVID-19 Policies

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We’re open, safe, and ready to care for you.

You can feel safe receiving the care you need at Harrington Physician Services (HPS). We’ve got extensive protocols in place to protect our patients from contracting COVID-19 and other infectious diseases, including frequent cleaning with specialized, hospital-grade, CDC-approved disinfectants and heightened, stringent protocols for infection prevention.

For those who would prefer to see a doctor via a video conference using a smartphone or computer or via a phone call, telehealth appointments are available. If you are interested in scheduling a Telehealth appointment, please let the office know when you call to make your appointment. We will do our best to accommodate your request if a Telehealth appointment is appropriate for the type of care you need.  Learn More

To ensure the safety of all of our patients and staff, all HPS patients are required to follow the procedures and guidelines below before and during every HPS appointment:

Requirements Before Your Appointment:

If you experience any of the symptoms below in the 10 days prior to your appointment, please do NOT come to the office. Instead, notify the office at 508-765-7916 and we will arrange a telehealth appointment for you instead. You may also be advised to visit the Urgent Care Center for COVID testing.

  • Difficulty breathing
  • Loss of taste or smell
  • Nausea, vomiting, diarrhea
  • Headaches
  • Congestion/ Runny nose
  • Sore throat

If you have done any of the activities below in the 10 days prior to your appointment, please do NOT come to the office. Instead, notify our office and we will arrange a telehealth appointment for you instead.

  • You have been advised to quarantine in the past 10 days
  • You have traveled outside of the state in the past 14 days
  • You have been in contact with an individual who tested positive for COVID-19 in the past 14 days

Requirements During Your Appointment:

ONE Visitor or Companion is allowed to come with you to your appointment.  All visitors are required to wear a mask at all times and must observe social distancing guidelines in all public areas and waiting areas.  Thank you for your continued understanding and cooperation.

Patients and visitors are encouraged to wear a mask at the time of their visit but are not required.

Failure to comply with any of the above guidelines may result in your being asked to leave the office immediately. Again, this is to ensure your own health and safety as well as that of our other patients and our providers.

Thank you for your understanding and cooperation so that we may continue to safely provide care during the pandemic.


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Visitor Policy & Masking 

Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:

  • Inpatient Medical Units – up to 2 visitors are allowed at a time (visiting hours are 10 AM to 8 PM)
  • Outpatient Areas and Physician Services Offices – one visitor is allowed
  • Emergency Departments in Southbridge and Webster – one visitor is allowed

Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.