Effective at 7PM, 03/17/20, Charlton Urgent Care is closed until further notice. All patients must call the Oxford UCE number prior to arrival: 508-499-1760

Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only)
Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.

COVID-19 (coronavirus) updates and info View current ER Wait Times

Patient Navigator Program

Our Patient Navigator Program was put into place in 2015, following a multi-level transformative action plan. The program is funded by the Massachusetts Health Policy Commission and is aimed at expanding access to behavioral health services by removing barriers to care.

The program’s goal is to break the cycle of repeat patient visits in the Emergency Room by promoting continuity of care and establishing stability in the community. The now eight-member team has achieved two years of success, having integrated support services into the care plan of hundreds of individuals in the community.

The process begins when a social worker is alerted during the patient’s medical evaluation. They complete a clinical assessment, create an individualized care plan and assign a navigator to work with the patient. The plan often includes home visits and addresses issues like access to food or shelter, outpatient programs, recovery services, doctor’s appointments, long-term community supports, employment assistance and transportation.

The rapport established between the navigator and the patient is a key dynamic to the program’s success.

24-Hour Psychiatric Emergency Services:
(877) 750-3127


Do you have an upcoming appointment? CALL FIRST

If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.

Our top priority is to protect you, our patients, communities, and healthcare workers.

Current Visitor Policy

For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30

There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)

Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.

The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.

Coronavirus Hotline: 508.765.8191

This hotline is intended for questions or concerns related to COVID-19. For all other inquiries, please use our regular number.