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We have never seen such great care at a hospital.

Hi Mr. Moore,

I have been an employee with (the former) Hubbard Hospital and I am still with Harrington seven years later. I just wanted to tell you how my treatment was when I was in the Southbridge hospital with my dad.

He came in the ER late on Jan. 23, 2015 and was greeted by Dr. King and familiar faces of nurses and techs. My dad came in critical condition, and I have to say being on that side of the medical field is not a good thing. I’d much prefer taking care of patients instead of having to make very hard decisions for my dad.

Every single person that walked into my dad’s room explained everything to me — they explained what they were doing and what I could expect (such as time and what would be next). I had left around 1:30 a.m. the next morning. I then received a call that they were transferring him to 3 North that day.

With some family by my side but still having to make such hard decisions, the staff on 3N was incredible! They treated my dad with such great care and they always kept asking if me or my family needed anything.

A few days later, after speaking with Dr. Seidler, Dr. Temple and Dr. Powers, my family and I came to the conclusion that my dad should no longer suffer, and that he was toward the end of his life. We took him off all his support and just let him be. The staff on 3N even got us a private room for my dad so we wouldn’t have to be bothered by other patients and we could spend time with him. I was given a tray of sandwiches, cookies, and drinks in the evening and muffins, fruit, and coffee in the morning. My dad held on until this morning, when Dr. Belezos called and gave me the terrible news that my dad had passed away.

I just wanted to say that my family could not have better things to say about Harrington! They even agree that he got the best care at the end of his life — and that’s what we wanted. Every single person I ran into was so nice and helpful and gave me updates about my dad. The treatment and service was great for my dad AND my family. Not one person ignored us, everyone answered our questions, and they did such an amazing job with him. I am very thankful to be an employee with Harrington. I hope when I finish nursing school, I will have the privilege of working on the floor with these amazing people.

I tried to write out compliment cards on everyone I ran into, but I know I missed some people. Can you please find everyone who took care of my dad and please pass on this thank you! I cannot thank everyone enough on such great care they gave him. My family said they have never seen such great care at a hospital in their lives and they would highly recommend Harrington to everyone.

Thank you!

Kimbley Dumphy and father Kenneth Lippe


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