Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only)
Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.
If you are experiencing a serious illness including chest pain, difficulty breathing, dizziness, stroke-like symptoms, or abdominal pain, please call 911 or visit the nearest Emergency Department.
Upon arrival at the clinic, you may receive a medical screening exam. Based on your condition, the screening exam will determine whether or not your experiencing a medical emergency. If in fact it is determined to be a medical emergency then you will be directed to the nearest appropriate emergency room.
Please note that while the Urgent Care will do its best to see you when you arrive, if there are sicker patients ahead of you, they may be seen first.Online Check-in FAQ ›
Q. Is my reservation time a guarantee?
A. No, it is not. The Urgent Care will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.
Q. What does this service cost?
A. Nothing. It is absolutely free for patients.
Q. When I arrive, will I see a doctor right away?
A. You will be seen by a healthcare professional who will evaluate your condition and decide on the best course of action for you. You may be seen by a nurse, physician, or some other combination of healthcare professionals.
Q. What if I make a reservation, and then start feeling a lot worse?
A. If you are feeling worse, do NOT wait for your reservation. Call 911 or go to the nearest Emergency Department immediately.
Q. What happens if I’m late?
A. There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line and will instead be treated as a walk-in patient.
Q. How do I cancel and/or reschedule an appointment I scheduled online?
A. When you use the online scheduling service, you will receive an email with details, including how to cancel. Please consult that email if you need to cancel or reschedule. If you cannot locate the email, please call our office to cancel and reschedule.
Q. If I’m a new patient, do I need to provide more information?
A. Yes, please bring a valid photo ID and your insurance card (if applicable), and arrive early to complete any necessary paperwork. If you are able to bring your records from any previous primary care providers, please do. If not, we will help facilitate that process when you arrive for your appointment.
Do you have an upcoming appointment? CALL FIRST
If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.
Our top priority is to protect you, our patients, communities, and healthcare workers.
Current Visitor Policy
For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30
There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)
Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.
The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.
TELEHEALTH Appointments Now Available
To protect your health during the COVID-19 pandemic, certain appointments may now be conducted via TELEHEALTH, a service that allows you to see your doctor from home via a phone call or via a video conference call using your smartphone or computer.
If you are interested in scheduling a TELEHEALTH appointment, please let our office know when you call to make your appointment. We will do our best to accommodate your request if TELEHEALTH is appropriate for the type of care you need.