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Patient Feedback

We are a regional healthcare system which employs 1,400 people and cares for 150,000 patients in our service area. It is our priority every day to offer safe, quality and compassionate care. We have been the provider in the area for over 85 years; we are committed to Southbridge and surrounding areas. We have a wonderful staff — individuals who are also your neighbors, colleagues, family members or friends. We work hard to always improve our customer service. We want to know about your great experiences and your not-so-great experience, and make the situation better, if possible, or at least correct any miscommunication. It is our job to provide you with the appropriate resources to resolve any concerns. This form will go directly to the office of the President and CEO of the Healthcare System. Entries will be logged so they can be appropriately reviewed by Leadership, Management and Supervisors within Harrington.

*Please Note: If you have an urgent medical need, please go to your nearest Emergency Department; this is not an appropriate forum to seek medical advice or care. Additionally, specific questions about a test/lab result, referral, or medical record should be handled with your primary care or specialist’s office.

Harrington Locations

100 South St., Southbridge
Main Ph: 508-765-9771
TTY: 508-765-3149

340 Thompson Road, Webster
Main Ph: 508-943-2600
TTY: 508-949-0487

See our Locations page for other campus phone numbers and information.

To report an incident, please email us.

To search for Job Openings at Harrington, please view our Careers section.

Patient Billing Questions

Harrington Hospital: 866-770-1449
Harrington Physician Services: 508-909-7780

Medical Records: To inquire about transferring or obtaining copies of a medical record, please call 508-765-3085.

Quality and Safety Concerns & Patient Feedback:
If you have a concern, compliment, or would like to share other feedback regarding your experience, please contact the Quality and Patient Safety Department:

Quality and Patient Safety at UMass Memorial Health – Harrington
100 South Street
Southbridge, MA 01550
Tel: 508-765-3046
Available Monday through Friday from 8:00am to 4:30pm.


To find a primary care provider or specialty physician currently accepting patients: 508-765-3145

To find a Pediatrician currently accepting patients please call: 508-765-7860

Compliance Hotline: 508-764-2450

UMass Memorial Healthcare


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