We are a regional healthcare system which employs 1,400 people and cares for 150,000 patients in our service area. It is our priority every day to offer safe, quality and compassionate care. We have been the provider in the area for over 85 years; we are committed to Southbridge and surrounding areas. We have a wonderful staff — individuals who are also your neighbors, colleagues, family members or friends. We work hard to always improve our customer service. We want to know about your great experiences and your not-so-great experience, and make the situation better, if possible, or at least correct any miscommunication. It is our job to provide you with the appropriate resources to resolve any concerns. This form will go directly to the office of the President and CEO of the Healthcare System. Entries will be logged so they can be appropriately reviewed by Leadership, Management and Supervisors within Harrington.
*Please Note: If you have an urgent medical need, please go to your nearest Emergency Department; this is not an appropriate forum to seek medical advice or care. Additionally, specific questions about a test/lab result, referral, or medical record should be handled with your primary care or specialist’s office.
100 South St., Southbridge
Main Ph: 508-765-9771
340 Thompson Road, Webster
Main Ph: 508-943-2600
See our Locations page for other campus phone numbers and information.
To report an incident, please email us.
To search for Job Openings at Harrington, please view our Careers section.
Harrington Hospital: 866-770-1449
Harrington Physician Services: 508-909-7780
Medical Records: To inquire about transferring or obtaining copies of a medical record, please call 508-765-3085.
Quality and Safety Concerns: firstname.lastname@example.org
Patient Feedback: We want to hear about your positive and negative experiences at Harrington. Please email us or call (508) 764-5047.
To find a primary care provider or specialty physician currently accepting patients: 508-765-3145
To find a Pediatrician currently accepting patients please call: 508-765-7860
Compliance Hotline: 508-764-2450
© 2023 UMass Memorial Health
Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:
Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.
We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.
For more information, go to ummhealth.org/mychart and sign up!