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Quality Measures

The quality of our care and the safety of our patients are priorities in the Harrington HealthCare System.

Perhaps some of the best indicators of quality care are the numerous awards we’ve received over the past several years, including 11 straight “A” grades for Patient Safety, a three-year Top Hospital designation (2013, 2014, 2015)  and national accreditation for both cancer care and radiology services.

Our results prove that we have:
• Appropriate staffing to ensure quality of care
• Best practices to avoid medication errors
• Decreased length of stay
• Excellence in maternity care
• Fewer readmissions
• Higher survival rates for high-risk procedures
• Lower infection rates

See our other awards and recognition for patient satisfaction, clinical outcomes, and patient experience.

We track our quality and safety in several important ways, and we are always seeking ways in which to improve our performance. We want our patients to see that we are making in investment in quality care.

All of us at Harrington make safety a priority. Our employees who care for patients go through regular safety training sessions.

Patient Satisfaction

Harrington began assessing its performance for patient satisfaction and patient experience using national survey tools administered by Press Ganey, an independent company that measures patient satisfaction and experience scores. We utilize HCAHPS, the national Hospital Consumer Assessment of Healthcare Providers and Systems for our inpatients. They also survey our outpatients and emergency care patients.

Process of Care Measures

The measures of timely and effective care (also known as “process of care” measures) show (1) the percentage of hospital patients who receive treatments known to get the best results for certain common, serious medical conditions or surgical procedures, and (2) how quickly hospitals treat patients who come to the hospital with certain medical emergencies. The measures only apply to patients for whom the recommended treatment would be appropriate. By law, any measures reported on the Hospital Compare website must reflect accepted standards of care, based on current scientific evidence. The measures are regularly reviewed and revised to ensure that they are up-to-date, and new measures and types of conditions and treatments will be added over time.

  • Heart Attack Care
    An acute myocardial infarction (AMI), also called a heart attack, happens when one of the heart’s arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. When the heart muscle doesn’t get the oxygen and nutrients it needs, the affected heart tissue may die. These measures show some of the standards of care provided, if appropriate, for most adults who have had a heart attack.
  • Heart Failure Care
    Heart Failure is a weakening of the heart’s pumping power. With heart failure, your body doesn’t get enough oxygen and nutrients to meet its needs. These measures show some of the process of care provided for most adults with heart failure.
  • Pneumonia Care
    Pneumonia is a serious lung infection that causes difficulty breathing, fever, cough and fatigue. These measures show some of the recommended treatments for pneumonia.
  • Surgical Care
    Hospitals can reduce the risk of infection after surgery by making sure they provide care that’s known to get the best results for most patients.
  • Hospital-Acquired Infections
    Hospital-acquired infections and drug-resistant “superbugs” make infection prevention a challenge for hospitals. Harrington staff is diligent regarding infection prevention. We have had zero ventilator-associated pneumonias and zero central line-associated blood stream infections for the last 5 years.

View our Rewards and Recognitions

Your input is essential

Should you have any questions, concerns or suggestions about our operations, our quality or the safety of our care, please feel free to e-mail us we will respond to your concerns.

Patients want and expect clinical excellence and safe and compassionate care and we are working hard to deliver it every single day, for every single patient.


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100 South Street, Southbridge, MA 01550 | Directions >>

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