The Urgent Express in Charlton is closed and all patients should visit Oxford Urgent Care to be seen. Please CALL this number prior to arrival: 508-499-1760 Oxford Hours: 8AM-4PM, 7 Days a Week
Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only) Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.
We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Harrington financial team wants to help you meet your treatment needs. Our billing specialists and financial counselors are available to help answer your questions.
Can I pay my bill online?
Yes, our online payment service enables you to pay patient bills quickly, securely and conveniently. You can pay all or part of your bill online. There are no fees associated with paying your bill online or on the phone. We accept: CHECK, VISA, MASTERCARD, AMERICAN EXPRESS (excluding HPS), DISCOVER, DEBIT, and HSA/FSA.
When using our online bill pay system:
Most Fields are required
Enter your name exactly as it appears on your bill
When entering your account number, enter exactly as it appears on your bill – this is located at the top right corner of the bill. See Reading Your Bill below.
When entering your Zip Code – enter the 5-digit zip code
Yes, if you’re unable to make an online payment, you are welcome to use traditional bill payment options via phone or sending payment to:
Harrington Memorial Hospital 100 South St
Southbridge, MA 01550
866-770-1449
Harrington Physicians Services P.O. Box 40
Southbridge, MA 01550
508-909-7780
Explanation of Charges
We will gladly work with all our patients for a better understanding of their Harrington bill. Please contact Harrington Hospital at 866-770-1449 or Harrington Physician Services at 508-909-7780 for an explanation.
We are also here to provide support and financial assistance if you are having trouble paying your bill. Please call 508-765-3180 for help. We also offer the options of monthly payment plans and applying for financial assistance based upon family size and income.
Financial Assistance FAQs
We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Harrington financial team wants to help you meet your treatment needs. Our billing specialists and financial counselors are available to help answer your questions.
What should I do first?
If paying your bill creates a financial burden, it is very important to let us know so we can help. Assistance in applying for coverage through available public assistance programs or hospital financial assistance programs is available.
Financial Counselors
508-765-3180
Harrington Physician Services
508-909-7780
What is Financial Assistance?
The hospital is committed to providing all of our patients with high-quality care and services. As part of this commitment, the hospital works with individuals with limited incomes and resources to find available options to cover the cost of their care.
Financial Counselors will help uninsured and underinsured individuals apply for health coverage through a public assistance program or the hospital’s financial assistance program, and work with individuals to enroll as appropriate. Assistance for these programs is determined by reviewing, among other items, an individual’s household income, assets, family size, expenses, and medical needs.
If you think you might qualify for assistance, we encourage you to contact us and apply.
Programs you may be eligible for:
MassHealth Medicaid
HealthConnector
Drug Financial Assistance through various Foundations
Payment Plans
Premium Assistance Payment Program
Children’s Medical Security Program
Health Safety Net
Medical Hardship
Uninsured Relief
Who qualifies for Financial Assistance?
Financial Assistance is available for patients with limited incomes and who are uninsured or underinsured.
Patients may be eligible to receive financial assistance for non-emergency, medically necessary services at Harrington if they meet the income limits.
If approved, Financial Assistance reduces your Harrington bill. How much it is reduced is based on established guidelines that include: income level, existing debts, medical situation, and other indicators of inability to pay.
If your income is at or below 400% of the current Federal Poverty Guidelines and you meet program guidelines, you may be eligible for care at a reduced cost or no cost to you.
What are the income limits for Financial Assistance?
PATIENT INCOME
UNINSURED RELIEF DISCOUNT
At or Below 200% of the FPG
100% or Free Care
Between 201% and 225% of the FPG
90% Discount
Between 226% and 250% of the FPG
80% Discount
Between 251% and 275% of the FPG
70% Discount
Between 276% and 300% of the FPG
60% Discount
Between 301% and 325% of the FPG
50% Discount
Between 326% and 350% of the FPG
40% Discount
Between 351% and 375% of the FPG
30% Discount
Between 376% and 400% of the FPG
20% Discount
What if I do not meet the income limits for Financial Aid?
If you cannot pay your bill, payment plans may be arranged with Harrington. Please contact us at Harrington Hospital at 866-770-1449 or Harrington Physician Services at 508-909-7780 to speak with a Billing Department representative.
What do I need to apply for Financial Assistance?
Required Supporting Documentation
Examples of Acceptable Documentation
Confirmation of Annual Income
Last 2 pay stubs
Recent Federal Income Tax Return
Most recent W-2 or 1099
Social Security Award Letter
Unemployment Statement
Workers Compensation Award Letter
Pension or Annuity Statement
Identity Proofing Verification
One of the following documents:
Driver’s License
School Identification Card
Voter Registration Card
US Military Card or Draft Record
Identification card issued by the federal, state, or local government including:
US Passport or US Passport Card
Massachusetts ID
Military Dependent’s identification card
Native American Tribal document
US Coast Guard Merchant Mariner Card
Permanent Resident Card or Alien Registration Receipt Card (From I-551)
Employment Authorization Document that contains a photograph (Form I-766)
Foreign passport, or identification card issued by a foreign embassy or consulate that contains a photograph
OR – Any two of the following documents:
Birth certificate
Social Security Card
Marriage Certificate
Divorce Decree
Employer Identification Card
High School Diploma or College Diploma
Property Deed or Title
Verification of Residency
Utility Bill
Rental Agreement/Lease
Mortgage Statement
Tax Bill
Room & Board Statement
Written Verification from Landlord
What is the Average Out-of-Pocket Cost for Someone without Insurance?
Costs will vary depending on the health care service rendered and the setting in which the care is delivered. You may call us at 508-765-3180 for an estimate.
Can someone explain the Financial Assistance Program and help me apply?
Yes, free confidential help is available. Call our Financial Counselors at 508-765-3180, or visit the Financial Counselors at Harrington located on the 1st floor in the main entrance, Monday through Friday 7:30 AM to 5:00 PM.
Si usted no habla inglés, los servicios de interpretes están disponibles con cita previa.
The Financial Counselor can tell you if you qualify for free or low-cost insurance such as Medicaid. If the Financial Counselor finds that you do not qualify for low-cost insurance, they will help you apply for Uninsured Relief to reduce your bill. The Financial Counselor will help you complete all the forms and tell you which documents you need to bring.
Our 12 year old son was recently in the ER at Harrington Hospital, Southbridge. Unfortunately, he was there for a total of 9 very long days. The entire nursing staff was wonderful with him, but there was one nurse in particular that really made his stay a lot easier! Kamby really took great care of him!
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Do you have an upcoming appointment? CALL FIRST
If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.
Our top priority is to protect you, our patients, communities, and healthcare workers.
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Current Visitor Policy
For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30
There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)
Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.
The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.
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TELEHEALTH Appointments Now Available
To protect your health during the COVID-19 pandemic, certain appointments may now be conducted via TELEHEALTH, a service that allows you to see your doctor from home via a phone call or via a video conference call using your smartphone or computer.
If you are interested in scheduling a TELEHEALTH appointment, please let our office know when you call to make your appointment. We will do our best to accommodate your request if TELEHEALTH is appropriate for the type of care you need.
