Harrington now offers a Centralized Scheduling Program to enhance the registration experience for our patients, providers and office staff.
We have implemented “one call” program. As a patient, when you are referred for an imaging study, respiratory test, neurology service, cardiology test, nutrition appointment or sleep study, our Central Scheduling team will call you directly to arrange for your test or procedure at a time and day convenient to your schedule.
We will also pre-register you for your upcoming appointment. With this “one call” model, you will experience a shorter check-in process upon arrival.
Our Central Scheduling team is available from 7 a.m. to 7 p.m.
In addition to our new Central Scheduling system, our patients always have the option to pre-register for their upcoming appointments on their own time.
We encourage you to pre-register to save time and avoid lines at the main desk. We have an Express Registration service for your convenience, including weekends. Many patients find this helpful, for example, when arriving first thing in the morning for fasting blood work. Utilizing the express registration system saves time and allows our patients to be seen more quickly.
Please pre-register 24 hours in advance to ensure sufficient time to process your request and provide you with excellent customer service.
Our Express Registration line is 508-765-3136. We have phone service available 7 days per week.
If you can’t call us before you arrive at for your test or procedure, you can still expect an efficient registration process. Just visit the registration desk in the main lobby before proceeding to an appointment.
Providers are required to give an Advance Beneficiary Notice (ABN), also known as a waiver of liability. This is a notice you should receive when providers offer a service or test they believe Medicare will not cover. ABNs only apply if you have a Medicare plan.
We will inform you if an ABN is necessary for your test and walk you through your options.
For more information, view our brochure here.
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We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.
For more information, go to ummhealth.org/mychart and sign up!