Patient and Visitor Code of Conduct

In order to effectively provide medical treatment to you, we require a commitment by staff, patients, and visitors alike. Mutual trust and respect can help us provide the right treatment plan, in a safe and respectful environment that promotes healing.

Below we’ve outlined the Code of Conduct expectations for all patients and visitors, designed to help make your hospital stay, appointment, or visit successful:

  • Patients, visitors, and staff will address each other in a respectful manner.
  • Patients are encouraged to speak with their providers about their therapeutic care plan.
  • This is a smoke free campus. Tobacco use is forbidden on campus grounds.
  • Weapons, illegal or dangerous items, alcohol, marijuana, and illicit drug use, as well as possession of related paraphernalia, is forbidden in all areas and campus grounds. For patients, we may request a witnessed urine or blood sample for drug screening purposes from you if prohibited substance use is suspected or considered a significant issue in your treatment plan. Refusal will be considered an acknowledgement by the patient that such prohibited substance use has occurred.
  • Patients, visitors, and staff will refrain from exhibiting threatening or abusive behavior towards each other. We have zero tolerance for threatening or abusive behavior.
  • Profanity, racial or cultural slurs or other derogatory remarks towards others of any kind is not tolerated, including, but not limited to, slurs or remarks targeting another’s age, race, ethnicity, religion, culture, disability, language, sexuality or sexual orientation, gender identity, socioeconomic status, marital status, or ancestry.
  • The following expectations are also required of hospitalized patients:
    • Patients will remain on the unit for their safety, and to facilitate timely care. Being on the unit allows for prompt testing, timely medication administration and frequent assessment by healthcare providers. Patients are encouraged to walk in the hallway of their unit.
    • Patients who do leave the unit must develop a therapeutic plan for being off the unit with their physician and nursing team prior to leaving the unit.
    • Leaving the unit, if not part of your therapeutic care plan, may be considered leaving against medical advice and could result in your discharge.

A safe and respectful environment is central to promoting a healing environment, therefore, if the above stated expectations are not followed:

  • Patients: If you choose not to comply with your therapeutic care plan or the above expectations, we may discharge you from the hospital or your appointment. For subsequent appointments or admissions, we will follow our standard continuity of care practice and seek to have you cared for by the same care team.
  • Visitors: If you fail to comply with the above expectations, you may be asked to leave campus, and may be restricted from future visitation privileges.
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Exciting changes at Harrington!

We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.

For more information, go to ummhealth.org/mychart and sign up!