
As a patient of UMass Memorial Health – Harrington Hospital, you have the right:
As a patient of UMass Memorial Health – Harrington Hospital, we ask that :
You have the right to voice your concerns and/or complaints regarding the quality of care and/or services you have received. Voicing a concern or complaint will in no way compromise your access to care or treatment.
If you have a concern or feel your rights have not been respected, contact:
Harrington Hospital
Quality and Patient Safety Office
100 South Street
Southbridge, MA 01550
Tel: 508-765-3046
Fax: 508-765-2121
Email: harringtonhospitalmarketing@gmail.com
Commonwealth of Massachusetts Board of Registration in Medicine
178 Albion Street, Suite 330
Wakefield, MA 01880
Tel: 781-876-8200
Consumer Hotline: 800-377-0550
https://www.mass.gov/orgs/board-of-registration-in-medicine
Department of Public Health (DPH)
Division of Health Care Facility Licensure and Certification
Compliant Intake Unit
67 Forest Street
Marlborough, MA 01752
Tel: 800-462-5540 or 617-753-8150
DPH: How to file a complaint
Livanta Family Centered Care Quality Improvement Organization
Tel: 1-866-815-5440
Kepro
Beneficiary and Family Centered Care Quality
Improvement Organization
Tel: 888-319-8452
TTY: 855-843-4776
www.keproqio.com
Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The preferred method is to Report a Safety Concern at the Joint Commission
https://www.jointcommission.org
For Privacy Concerns
Compliance and Privacy Officer
Harrington Hospital
61 Pine Street
Southbridge, MA 01550
Tel: 508-765-3015
U.S. Department of Health and Human Services (HHS)
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, DC 20201
Tel: (800) 368-1019
TDD: (800) 537-7697
How to File a Health Information Privacy or Security Complaint
© 2023 UMass Memorial Health
Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:
Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.
We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.
For more information, go to ummhealth.org/mychart and sign up!