As a patient of UMass Memorial Health – Harrington Hospital, you have the right:
As a patient of UMass Memorial Health – Harrington Hospital, we ask that :
You have the right to voice your concerns and/or complaints regarding the quality of care and/or services you have received. Voicing a concern or complaint will in no way compromise your access to care or treatment.
If you have a concern or feel your rights have not been respected, contact:
Commonwealth of Massachusetts Board of Registration in Medicine
178 Albion Street, Suite 330
Wakefield, MA 01880
Consumer Hotline: 800-377-0550
Department of Public Health (DPH)
Division of Health Care Facility Licensure and Certification
Compliant Intake Unit
67 Forest Street
Marlborough, MA 01752
Tel: 800-462-5540 or 617-753-8150
DPH: How to file a complaint
Livanta Family Centered Care Quality Improvement Organization
Office of Quality and Patient Safety The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
The preferred method is to Report a Safety Concern at the Joint Commission
For Privacy Concerns
Compliance and Privacy Officer
61 Pine Street
Southbridge, MA 01550
U.S. Department of Health and Human Services (HHS)
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, DC 20201
Tel: (800) 368-1019
TDD: (800) 537-7697
How to File a Health Information Privacy or Security Complaint
© 2023 UMass Memorial Health
Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:
Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.
We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.
For more information, go to ummhealth.org/mychart and sign up!