Pay Bill Online

We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Harrington financial team wants to help you meet your treatment needs. Our billing specialists and financial counselors are available to help answer your questions.

Pay Your Bills Online
About Your New Statement
For Bills Dated Prior to October 1, 2023
Paperless Billing
UMass Memorial Health – Harrington Hospital is Going Cashless/Checkless*
Save 20% with our Prompt Pay Discount!
We Offer Flexible Interest Free Payment Agreements
About Your Bill
We Bill Your Insurance First
myChart: Your Personal Connection to UMass Memorial Health
We are Here to Help
If You Need Health Insurance or Assistance in Paying Your Bill
Patient Resources

Pay Your Bills Online

Pay your bills using myChart–whether or not you have a myChart account:

For Bills Dated Prior to October 1, 2023

About Your New Statement

To view our new statement, along with a helpful guide to navigate, click here.

Paperless Billing

Paperless billing makes it easy to manage your account 24/7 and helps us work toward sustainability goals by reducing our use of paper and lowering our carbon footprint.

Effective October 1, 2023, UMass Memorial Health – Harrington Hospital will automatically enroll patients to receive paperless statements. But if you prefer to receive statements in the mail, you’ll be able to opt out, if you haven’t already.

About paperless billing and how to change your billing preferences

UMass Memorial Health – Harrington Hospital is Going Cashless/Checkless*

Most departments are going cashless/checkless as of October 2023. Payments can be made via myChart during PreCheck-In with credit or debit, or on the date of service with debit, credit, Apple Pay, or Google Pay.  Our patients will experience these benefits:

  • Increased Hygiene-Deters the spread of viruses and bacteria
  • Smoother Service- Decreases the time at check-in/check-out
  • Keeping costs down by streamlining our processes
  • Elimination of payment errors and reduced risk of fraud

*Cash and checks will continue to be accepted at Harrington Hospital Financial Counseling (340 Thompson Road, Webster, MA and 100 South Street, Southbridge, MA).  Cash will still be accepted at Harrington Plastic Surgery (20 Southbridge Rd., Charlton, MA). Additionally, we will continue to accept checks in the mail.

Save 20% with our Prompt Pay Discount!

You save 20% on bills when you:

  • Submit the payment before time of service
  • Pay at the time of service
  • Pay within the first billing cycle for new charges

If eligible, your prompt pay discount will appear in your myChart account summary, in the Pay As Guest Portal, and on your billing statement.

We Offer Flexible Interest Free Payment Agreements

If you are unable to pay your balance in full, we offer flexible interest free payment agreements. With a myChart account, you can establish your payment agreement including the option to enroll in auto pay.

If you do not have a myChart account, call our customer service team at 800-225-8885. They can assist you with setting up a plan that best meets your needs.

If you establish a payment agreement, you are not eligible for a prompt pay discount.

About Your Bill

UMass Memorial Harrington hospital and Physician’s group is introducing a new patient billing statement on October 1, 2023. If you are seen at a hospital outpatient site, you may receive two bills – one from Harrington Hospital and one from the doctor (UMass Memorial Medical Group or other providers).

The Harrington Hospital bill includes charges that cover the costs of running the site and tests that you may need. You may need to pay copayments, coinsurance or deductibles set by your health plan for hospital charges. The doctor’s bill covers the charges for your doctor’s services. Learn more about your bill.

We Bill Your Insurance First

If we have complete information on your health insurance coverage, we first send the bill for your care to your insurer. However, you may have received a bill from us for deductibles, copays and services not covered by your insurance. You can call your insurance company directly with questions about its coverage. The telephone number is usually on your insurance card.

Note: Your insurance company may send you an Explanation of Benefits, which may look like a bill but in fact explains what your insurance has paid for.

myChart: Your Personal Connection to UMass Memorial Health

Learn more about the benefits myChart can offer you as a Umass Memorial Health patient.

Enroll in myChart today!

We are Here to Help

Our customer service team is available to assist you with:

  • Billing Inquiries
  • Payment agreements
  • Prompt Pay Discount Program
  • MyChart enrollment code

Call Customer Service at 800-225-8885.   We are available to answer your questions Monday-Friday from 9 am – 4:30 pm.

If You Need Health Insurance or Assistance in Paying Your Bill

If you have limited or no health insurance, or are on a fixed or limited income, we encourage you to speak with our financial counselors, who can provide information on state and federal programs available to help fund health care services.

For more information, call 508-334-9300 (Monday-Friday from 8 am to 4:30 pm).

Patient Resources

  1. Uninsured Relief Application (en Espanol)
  2. HealthConnector Online Application
  3. Insurances Carriers Accepted
  4. Credit and Collections Policy
  5. Política_de_Crédito_y_Cobranza
  6. Financial Assistance Policy
  7. Programa_de_Asistencia_Financiera
  8. Self Pay Refund Policy – For bills prior to October 1, 2023 Only
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Visitor Policy & Masking 

Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:

  • Inpatient Medical Units – up to 2 visitors are allowed at a time (visiting hours are 10 AM to 8 PM)
  • Outpatient Areas and Physician Services Offices – one visitor is allowed
  • Emergency Departments in Southbridge and Webster – one visitor is allowed

Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.

Exciting changes at Harrington!

We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.

For more information, go to and sign up!