The Urgent Express in Charlton is closed and all patients should visit Oxford Urgent Care to be seen. Please CALL this number prior to arrival: 508-499-1760
Oxford Hours: 8AM-4PM, 7 Days a Week

Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only)
Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.

COVID-19 (coronavirus) updates and info View current ER Wait Times

Harrington Cares

To Our Valued Community,

We want to provide you with an update that speaks to Harrington HealthCare System’s effort to continue providing excellent customer service.

We are a regional healthcare system which employs 1,400 people and cares for 150,000 patients in our service area. It is our priority every day to offer safe, quality and compassionate care. We have been the provider in the area for over 85 years; we are committed to Southbridge and surrounding areas. We have a wonderful staff — individuals who are also your neighbors, colleagues, family members or friends.

We are not perfect; we acknowledge flaws can occur in our system. But we are working hard to always improve our customer service. We want to know about your great experiences and your not-so-great experience, and make the situation better, if possible, or at least correct any miscommunication. It is our job to provide you with the appropriate resources to resolve any concerns. We have always had a way for patients to contact our staff, but we acknowledge some of these processes need to be updated.

We want to share both a phone number and an email that you are welcome to use to provide patient feedback; we encourage anyone who has had a negative or positive experience to reach out to us so we can respond appropriately. These calls and emails will go directly to the office of the President and CEO of the HealthCare System. Entries will be logged so they can be appropriately reviewed by Leadership, Management and Supervisors within Harrington.

Phone: (508) 764-5047
Email: patientsfirst@harringtonhospital.org

As your community hospital, we will continue to do everything we can do provide excellent patient care so you don’t have to travel to Worcester, Springfield or Boston.

We thank our valued patients and their families who continue to choose Harrington for their health care.

 

Do you have an upcoming appointment? CALL FIRST

If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.

Our top priority is to protect you, our patients, communities, and healthcare workers.

Current Visitor Policy

For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30

There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)

Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.

The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.

TELEHEALTH Appointments Now Available

To protect your health during the COVID-19 pandemic, certain appointments may now be conducted via TELEHEALTH, a service that allows you to see your doctor from home via a phone call or via a video conference call using your smartphone or computer.

If you are interested in scheduling a TELEHEALTH appointment, please let our office know when you call to make your appointment. We will do our best to accommodate your request if TELEHEALTH is appropriate for the type of care you need.

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