UMass Memorial Health – Harrington Hospital complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability. Further, UMass Memorial Health – Harrington Hospital does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability.
Harrington Hospital provides free aids and services to people with disabilities to communicate effectively with us, such as:
Harrington Hospital also provides free language services to people whose primary language is not English, such as:
If you need these services, contact Interpreter Services, 508-765-8198 (TTY 711).
If you believe that Harrington Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, or disability, you can file a grievance with:
Quality and Patient Safety Office
100 South Street
Southbridge, MA 01550
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, please call or e-mail us at the above, we will be happy to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, DC 20201
Phone: 800-368-1019 or 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
© 2023 UMass Memorial Health
Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:
Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.
We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.
For more information, go to ummhealth.org/mychart and sign up!