Patient and Family Advisory Council (PFAC)

Harrington’s Patient and Family Advisory Council (PFAC) is a group of committed patients, caregivers, healthcare providers and community members who work together to ensure we deliver quality, safe and customer-focused care to the patients we serve.

To Apply

Please fill out our online application.

About Us

We appreciate the value of the input and perspective from former and current patients, family members of patients, and local community members. Too many times hospitals and healthcare organizations neglect to include the critical member of their team – the patient. Programs and policies are developed without patient input.

We need members to join our committee to be the “patient voice” for the communities we serve. We are now accepting applications!

PFAC holds quarterly breakfast meetings . This is a low commitment, valuable opportunity to get involved in your community.

We are looking for a dynamic group to join our discussions on how to keep patient-centered care a focus at Harrington.


The Patient and Family Advisory Council’s vision is to advocate and promote the practice of family-centered care and ensure we meet the cultural and linguistic needs of the communities we serve. This will be done through safe, compassionate, quality and innovative healthcare that listens and works collaboratively with patients and family members.


Our mission is to promote the concepts of family-centered care, as defined in our values. Harrington will form partnerships between patients, their families, healthcare providers and the community to ensure that we continuously provide safe medical practices.


Members of Harrington’s Patient Family Advisory Council believe:
1. In the inherent value and uniqueness of every patient and family member;
2. In honoring and respecting the diverse nature of all families;
3. Dynamic partnerships between family members and the hospital staff will act as a catalyst toward perfection in the delivery of health care for patients and families;
4. The Patient and Family Advisory Council is a vital link between Harrington HealthCare System and the community.

UMass Memorial Healthcare


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