The Urgent Express in Charlton is closed and all patients should visit Oxford Urgent Care to be seen. Please CALL this number prior to arrival: 508-499-1760
Oxford Hours: 8AM-4PM, 7 Days a Week

Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only)
Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.

COVID-19 (coronavirus) updates and info View current ER Wait Times

Patient and Family Advisory Council (PFAC)

Harrington’s Patient and Family Advisory Council (PFAC) is a group of committed patients, caregivers, healthcare providers and community members who work together to ensure we deliver quality, safe and customer-focused care to the patients we serve.

To Apply

Please fill out our online application.

About Us

We appreciate the value of the input and perspective from former and current patients, family members of patients, and local community members. Too many times hospitals and healthcare organizations neglect to include the critical member of their team – the patient. Programs and policies are developed without patient input.

We need members to join our committee to be the “patient voice” for the communities we serve. We are now accepting applications!

PFAC holds quarterly breakfast meetings . This is a low commitment, valuable opportunity to get involved in your community.

We are looking for a dynamic group to join our discussions on how to keep patient-centered care a focus at Harrington.


The Patient and Family Advisory Council’s vision is to advocate and promote the practice of family-centered care and ensure we meet the cultural and linguistic needs of the communities we serve. This will be done through safe, compassionate, quality and innovative healthcare that listens and works collaboratively with patients and family members.


Our mission is to promote the concepts of family-centered care, as defined in our values. Harrington will form partnerships between patients, their families, healthcare providers and the community to ensure that we continuously provide safe medical practices.


Members of Harrington’s Patient Family Advisory Council believe:
1. In the inherent value and uniqueness of every patient and family member;
2. In honoring and respecting the diverse nature of all families;
3. Dynamic partnerships between family members and the hospital staff will act as a catalyst toward perfection in the delivery of health care for patients and families;
4. The Patient and Family Advisory Council is a vital link between Harrington HealthCare System and the community.

Do you have an upcoming appointment? CALL FIRST

If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.

Our top priority is to protect you, our patients, communities, and healthcare workers.

Current Visitor Policy

For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30

There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)

Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.

The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.

TELEHEALTH Appointments Now Available

To protect your health during the COVID-19 pandemic, certain appointments may now be conducted via TELEHEALTH, a service that allows you to see your doctor from home via a phone call or via a video conference call using your smartphone or computer.

If you are interested in scheduling a TELEHEALTH appointment, please let our office know when you call to make your appointment. We will do our best to accommodate your request if TELEHEALTH is appropriate for the type of care you need.