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I am writing to inform you of the stellar patient care my son, Jacob Damelio, received at the emergency room at Harrington HealthCare at Webster.
My son dislocated his shoulder playing tennis, and I rushed him to your facility. The security and check-in staff moved as quickly as possible to get him admitted and comfortable.
I cannot thank PA Molly Hughes, Dr. Coan and RN Amanda White enough for their professionalism and sincere compassion in treating Jake. They worked as a seamless team to ensure I was informed of every step and that he was comfortable and confident in the outcome. What made their care exemplary was their compassion for Jake. Their warm, upbeat personalities had Jake smiling and forgetting his pain. This was especially appreciated when they had to reinsert his shoulder into the socket. One massaged his traps, one engaged him in a conversation and one gently manipulated his arm back into the proper position.
Afterward, they provided him with snacks and soda and obliged his request to see the X-rays. They were kind enough to show him the before and after pics, which he thought was so cool. Mrs. White wheeled him to my car and helped him get in and gently fasten his seat belt.
In the end, Jake said he would kind of miss the “Presidential Suite” at Harrington.
In current times when so much of health care seems overly focused on profitability metrics and under-focused on the patient experience, this visit was a refreshing surprise. Indeed, it could serve as a textbook example of best practices for patient care.
Please be sure to thank this amazing team on behalf of Jake, and please give them kudos at your next staff meeting. In short, keep doing what you’re doing and always let your caring staff know that they are noticed and appreciated.
Do you have an upcoming appointment? CALL FIRST
If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.
Our top priority is to protect you, our patients, communities, and healthcare workers.
Current Visitor Policy
For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30
There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)
Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.
The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.
TELEHEALTH Appointments Now Available
To protect your health during the COVID-19 pandemic, certain appointments may now be conducted via TELEHEALTH, a service that allows you to see your doctor from home via a phone call or via a video conference call using your smartphone or computer.
If you are interested in scheduling a TELEHEALTH appointment, please let our office know when you call to make your appointment. We will do our best to accommodate your request if TELEHEALTH is appropriate for the type of care you need.