Having had this cold/bug/cough for over two weeks, I decided to try urgent care. I looked up several online and saw UMass has one on Greenwood Street. I made an online appointment. I won’t go into complete details, but after an hour wait, and learning it would be another four-hour wait — (I was told this after the desk staff stopped their personal texting long enough to annoyingly answer me) — I left.
I saw there was a Harrington urgent care – online information said the one in Oxford had a minimal wait time. So coughing and more, I drove there.
I wish I could paint a clear picture as to the extreme difference between UMass and Harrington Urgent Care! The receptionist was polite, respectful, patient when I indicated a hearing loss, and helpful. The entrance and waiting area was clean, and well situated. I waited less than 15 minutes and was greeted by “Ryan”, a friendly, again respectful, nurse. She was patient with my hearing loss, took vitals and truly listened. Then, a short wait, and Sarah Ducharme stepped in. She listened to my “complaints”, addressed my needs and concerns with knowledge and understanding. No judgmental and genuine. Check out, again, was handled with efficiency and ease.
I don’t like being sick. I avoid going to my doctor due to … well, let’s just say it’s not a positive thing when you know your doctor does not like you, and in turn, you do not like him.
I am completely impressed with Harrington Urgent Care — so much so, I would like to learn more about being a patient in the system. Many Thanks and many gold stars to the staff at Harrington Urgent Care in Oxford!
© 2021 UMass Memorial Health