The Urgent Express in Charlton is closed and all patients should visit Oxford Urgent Care to be seen. Please CALL this number prior to arrival: 508-499-1760
Oxford Hours: 8AM-4PM, 7 Days a Week

Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only)
Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.

COVID-19 (coronavirus) updates and info View current ER Wait Times

August 27, 2017
Urgent Care vs. Emergency Room: Which One Do I Need?

What’s wrong?

It’s important to assess why you aren’t feeling well before any decision is made. Are you panicked that something might be seriously wrong with your body or mental state, or are you just uncomfortable? We recommend that you visit UrgentCare Express for any non-life-threatening complications when your primary care is not available.

We’re here for allergy complications, colds, coughs, ear pain, or flu-like symptoms, headaches or migraines, minor asthma complications, minor burns or lacerations, and minor sprains or strains.

Other common reasons patients visit an urgent care center include pinkeye, rashes on the body or face, sinus infections, stomach pain, nausea or vomiting, sore throats, and urinary tract infections.

Basically, if it is something that you would normally go to see your primary care physician for, then you can visit UrgentCare Express at Harrington. We are a walk-in clinic open seven days per week, so no appointment is ever necessary.

At UrgentCare Express, you will be seen by one of our skilled providers. You will have access to laboratory services and diagnostic imaging on-site, which means you never have to leave the building.

Should I go to the Emergency Room instead?

You should be aware of the signs and symptoms that mean a trip to the Emergency Room is critical. These signs include:

What time is it?

UrgentCare Express is open from 8 a.m. to 7 p.m. Monday through Friday, and 8 a.m. to 5 p.m. on Saturdays and Sundays. Whether you are coming in with a cold after work or seeking poison ivy relief on a weekend, we’ve got you covered.

If it is after these hours and you don’t think you can make it until 9 a.m. the next day, then you should visit the ER. Harrington’s Emergency Care Centers in Webster and Southbridge and all emergency rooms are open 24/7.

 Where are you?

UrgentCare Express at Harrington has two locations in Charlton and Oxford, making it convenient for most residents in South Central Worcester County.

If you are experiencing a non-life-threatening injury or illness, and cannot get a hold of your primary care provider, you should try urgent care first. UrgentCare is a better (and less expensive) option that will most likely be a predictably shorter wait than in an ER for minor health issues.

How would you like to pay?

At UrgentCare Express, we accept all major health insurance plans, as do both of our Emergency Care Centers. Typically, as mentioned above, seeing an urgent care provider is less expensive than coming into an ER. It is important to remember that many insurance providers will not cover ER visits if they are considered to be “non-emergency.” However, you should not hesitate to go to the emergency room or call 911 if you think you are displaying symptoms of a life-threatening or serious condition.


Do you have an upcoming appointment? CALL FIRST

If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.

Our top priority is to protect you, our patients, communities, and healthcare workers.

Current Visitor Policy

For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30

There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)

Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.

The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.

TELEHEALTH Appointments Now Available

To protect your health during the COVID-19 pandemic, certain appointments may now be conducted via TELEHEALTH, a service that allows you to see your doctor from home via a phone call or via a video conference call using your smartphone or computer.

If you are interested in scheduling a TELEHEALTH appointment, please let our office know when you call to make your appointment. We will do our best to accommodate your request if TELEHEALTH is appropriate for the type of care you need.