Financial Assistance and Credit and Collection Policy

Our financial counselors are available to talk to if you have questions about your bill or you require financial assistance.

Information Regarding Providers

If you don’t have health insurance, there are several low-cost insurances available. Even if you work or have health insurance already, you and your family may be eligible for low-cost or free health plans, based on your income.

Important Information:

Credit & Collection Policy

Financial Assistance Policy


Credit & Collection Policy
Financial Assistance Policy

Helping You Find Affordable Insurance and Pay Bills

Our financial counselors:

  • Help you qualify for insurance coverage
  • Explain the programs available to help you choose the best plan for you
  • Fill out the paperwork
  • Help you pick your doctors
  • Help you apply for food assistance programs
  • Provide you with timely price estimates of health care services; learn more.
  • Answer questions about your bill; see hospital outpatient billing notice.
  • Offer assistance you may need to pay your bill online.

If you wish to have a visit by a patient financial counselor, please ask your nurse or doctor, or contact our financial counselors at 508-334-9300. Patient Financial Counseling is open Monday through Friday, 8 am to 4:30 pm.

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Visitor Policy & Masking 

Effective December 1, 2022, UMass Memorial Health -Harrington has implemented a new visitor policy:

  • Inpatient Medical Units – up to 2 visitors are allowed at a time (visiting hours are 10 AM to 8 PM)
  • Outpatient Areas and Physician Services Offices – one visitor is allowed
  • Emergency Departments in Southbridge and Webster – one visitor is allowed

Masks are optional and encouraged for patients and visitors.
Our top priority is to protect you, our patients, communities, and healthcare workers.

Exciting changes at Harrington!

We have transitioned to Epic, a new electronic health record system as of October 1, 2023. We are excited to offer myChart, an easy-to-use secure website and app that gives you access to all of your UMass Memorial Health information.

For more information, go to and sign up!