Surprise Billing and Balance Billing Protections

At UMass Memorial Health – Harrington, we understand that healthcare billing can be confusing, and we are here to help.

What do the terms Balance Billing and Surprise Billing mean?

Surprise Billing occurs when a patient receives a larger-than-expected medical bill due to their care provider being out-of-network. It typically occurs in the following scenarios:

• Emergency care situations, when patients may not be able to choose health care providers covered by their insurance.
• An out-of-network provider renders service to a patient at an in-network hospital.

Balance Billing happens when an out-of-network provider holds a patient responsible for the difference between their gross charge and the insurer’s allowed amount.

It’s important to understand your rights and protections against surprise medical bills.  Below are some links with more information:

• Know Your Rights and Protections Against Surprise Medical Bills
• Participating UMMHH Insurance Plans

Should you have any questions regarding billing or insurance, please contact our Financial Counseling Department Monday-Friday 7:30 am – 5:00 pm at (508) 765-3180 and we will be happy to assist you.