Surprise Billing and Balance Billing Protections

At UMass Memorial Health – Harrington, we understand that healthcare billing can be confusing, and we are here to help.

What do the terms Balance Billing and Surprise Billing mean?

Surprise Billing occurs when a patient receives a larger-than-expected medical bill due to their care provider being out-of-network. It typically occurs in the following scenarios:

  • Emergency care situations, when patients may not be able to choose health care providers covered by their insurance.
  • An out-of-network provider renders service to a patient at an in-network hospital.

Balance Billing happens when an out-of-network provider holds a patient responsible for the difference between their gross charge and the insurer’s allowed amount.

It’s important to understand your rights and protections against surprise medical bills.  Below are some links with more information:

Should you have any questions regarding billing or insurance, please contact our Financial Counseling Department Monday-Friday 7:30 am – 5:00 pm at (508) 765-3180 and we will be happy to assist you.

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COVID Policy Update:
ONE VISITOR ALLOWED

UMass Memorial Health - Harrington has implemented a ONE VISITOR  POLICY for all Harrington facilities (with the exception of the inpatient behavioral health units in Webster). Patient visitor requests for the behavioral health units will be accommodated where appropriate.  
All patients and visitors are required to wear a surgical or KN95 mask and must observe social distancing guidelines in all public areas and waiting areas.

Our top priority is to protect you, our patients, communities, and healthcare workers.