Effective at 7PM, 03/17/20, Charlton Urgent Care is closed until further notice. All patients must call the Oxford UCE number prior to arrival: 508-499-1760

Coronavirus Hotline: 508.765.8191 (intended for questions or concerns related to COVID-19 only)
Our staff is available from 8am to 4:30pm, Monday through Friday, where callers may speak with clinical experts for answers to questions.

COVID-19 (coronavirus) updates and info View current ER Wait Times

eICU

Harrington has implemented a state-of-the-art monitoring system in its main Southbridge campus designed to improve the support offered to patients in its Intensive Care Unit (ICU).

Known as the eICU program, this advanced system supplements Harrington’s ICU service, which is staffed by Harrington physicians, nurses, and other medical staff specialists, with help from the ICU staff at UMass Memorial Medical Center.

The eICU program allows UMass Memorial intensivists, who are physicians trained in Intensive Care, to monitor Harrington patients in real time, through use of voice, data, and video monitoring. From the eICU Support Center at UMass Memorial Medical Center, an intensivist can monitor a Harrington patient’s vital signs, such as blood pressure, oxygen saturation, and heart rate, displayed on computer screens. Other patient information readily available includes the approved care plan, physician notes, current medications, x-rays, and recent test results. Any abnormality in a patient’s vital signs is instantly sent over the eICU secure, high-speed data lines, prompting the intensivist to closely examine the situation.

The UMass intensivists, through the use of the two-way, high-resolution video cameras with enhanced audio capabilities at the patient’s bedside, can conduct a quick, visual assessment of the patient, and also interact directly with both the Harrington medical staff and the patient.

Period Average Daily
Patient Census
Average Daily
Staff Nurse Census
Average Daily Staff
Nurse-to-Patient Ratio
2019
Oct. 1 – Dec. 31 4.42 2.88 1 : 1.53
July 1 – Sept 30 3.60 2.45 1 : 1.5
April 1 – June 30 4.29 2.88 1 : 1.49
Jan 1 – March 31 4.42 3.00 1 : 1.47
2018
July 1 – Sept 30 3.88 2.65 1 : 1.46
April 1 – June 30 3.93 2.63 1 : 1.5
Jan 1 – March 31 4.07 2.69 1 : 1.51
2017
Oct 1 – Dec 31 4.37 2.71 1 : 1.61
July 1 – Sept 30 4.63 2.66 1 : 1.7
April 1 – June 30 5.85 3 1 : 1.70
Jan 1 – March 31 5.22 2.67 1 : 1.96
2016
Oct 1 – Dec 31 4.73 2.56 1 : 1.85
July 1 – Sept 30 4.41 2.77 1 : 1.59
April 1 – June 30 4.69 2.93 1 : 1.6
Jan 1 – March 31 4.97 2.99 1 : 1.66

Do you have an upcoming appointment? CALL FIRST

If you have an upcoming appointment at any Harrington HealthCare System facility and have the following symptoms, fever, or cough, please call your doctor prior to arriving to your appointment.

Our top priority is to protect you, our patients, communities, and healthcare workers.

Current Visitor Policy

For the health and safety of our patients and employees, the following policy is in effect as of Monday, March 30

There will be NO visitors allowed in any inpatient or outpatient services (this includes the Emergency Department, Harrington Physician Services offices, and all other Harrington HealthCare Facilities)

Please note that the Main Lobby at Harrington Hospital in Southbridge will be closed at 7pm. All patients who need to enter the hospital after that time should come in through the ED.

The implementation of this policy is in an effort to limit the spread of potential illnesses that could be harmful to you, our patients, community, and staff. Thank you for your cooperation.

Coronavirus Hotline: 508.765.8191

This hotline is intended for questions or concerns related to COVID-19. For all other inquiries, please use our regular number.