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Emergency Care Center

About our Emergency Care Centers

Harrington’s Emergency Care Centers (ECC) in Southbridge and Webster provide immediate, compassionate medical care 24-hours per day, 365 days per year, with much shorter wait times than surrounding facilities.

Our award-winning Emergency Departments are staffed by highly-trained nurses and by Associated Physicians of Harvard Medical Faculty Physicians (APHMFP) of Beth Israel Deaconess Medical Center (BIDMC).

Safety, Security and Coronavirus Notice: Please be advised all patients and bags are subject to search upon arrival at our Emergency Care Centers. In addition, as part of our ongoing coronavirus precautionary measures, emergency patients will be allowed only ONE visitor to accompany them, only if needed for the patient’s cognitive or physical needs or in extenuating circumstances or critical cases.

About the Southbridge Emergency Care Center »
Facility, online check-in and curbside triage information

About the Webster Emergency Care Center
Facility information

Our Emergency Care Distinctions »

Harrington Emergency Care Center at Harrington Hospital, Southbridge

Located at 100 South Street, our Southbridge Emergency Care Center currently occupies 8,500 square feet of space within Harrington Hospital for emergency medical care. Ongoing renovations will result in an additional 2,400 square feet of space including three additional exam rooms, and a modernized facility to care for up to 35,000 patients each year. It is a designated Primary Stroke Service Center, and also utilizes eICU services, allowing specialists from UMass Memorial Medical Center to consult electronically on serious cases requiring intensive care.

Southbridge ER Express Online Check-In

Our Emergency Care Center in Southbridge now offers convenient online check-in for patients with non-life-threatening conditions, allowing you to wait to be seen in the comfort of your own home rather than in a waiting room. Online check-in allows you to make a reservation to be seen at the Southbridge Emergency Department at a specified time. Once a preferred time is selected, you can opt-in to receive text messages with alerts and updates about your scheduled time as it approaches. Please note: we will do our best to ensure you receive care at the time you selected, but if patients with more serious conditions arrive who need immediate care, your care may be delayed.

Southbridge ER Curbside Triage

As part of our coronavirus precautionary measures, the Southbridge Emergency Department has implemented a “waiting room free” curbside check-in process. This new process allows patients to avoid gathering in a common space with others in the traditional ED waiting room, greatly reducing the risk of spreading COVID-19 while the virus remains a threat.

Patients who arrive in a car to the Southbridge Emergency Department will be directed through a new “curbside triage” process. Upon arrival, a triage nurse will come to the car to screen, register and direct the patient to a dedicated ED Triage parking space. Once there, staff will come to the car to conduct the initial check-in and patient registration process, and a nurse will conduct an initial evaluation of symptoms. As is the case during normal ED operations, patients with serious life-threatening symptoms will be taken into the hospital for immediate care. Patients with less serious symptoms will remain in their cars until a private exam room is available, if one is not available immediately. Patients have the choice to come in and wait inside if they prefer.

Remillard Family Emergency Department at Webster

Located at 340 Thompson Road in Webster, the Remillard Family Emergency Department features a central registration area with two waiting rooms and a separate ambulance entrance, as well as nine private exam rooms. It is a designated Primary Stroke Service Center.

During the coronavirus pandemic, the Webster Emergency Department has instituted a separate, designated waiting area for patients who are experiencing coronavirus-like symptoms.

Our Emergency Care Distinctions

Read some of our patient testimonials:

“… We felt grateful we were in such good hands…”

“… We cannot say enough wonderful things about the care…”

“…A textbook example for best practices in care…”

We also pride ourselves on these additional advanced clinical opportunities:

  • Expert, real-time reading of imaging scans by BIDMC radiologists;
  • One of the only hospitals in the region to offer 24-hour emergency service for psychiatric patients and their families;
  • Seasoned nursing staff, many with advanced training that extends beyond emergency medicine;
  • Integrated laboratory, nutrition, social work, surgical and support services.