The Urgent Express in Charlton is closed and all patients should visit Oxford Urgent Care to be seen. Please CALL this number prior to arrival: 508-499-1760
Oxford Hours: 8AM-4PM, 7 Days a Week
COVID-19 (coronavirus) updates and info View current ER Wait Times

Emergency Care Center

Curbside Triage

As Harrington continues with coronavirus precautionary measures, the Southbridge Emergency Department has implemented a “waiting room free” curbside check-in process.

Patients who arrive in a car to the Emergency Department (ED) at Harrington Hospital in Southbridge will be directed through a new “curbside triage” process. This new process allows patients to avoid gathering in a common space with others in the traditional ED waiting room, greatly reducing the risk of spreading COVID-19 while the virus remains a threat. Protocols for patients who arrive at the ED by ambulance will remain the same.

Public Safety will greet patients who arrive in a car to a triage nurse. The triage nurse will then screen, register and direct the patient to a dedicated ED Triage parking space. Once there, staff will come to the car to conduct the initial check-in and patient registration process, and a nurse will conduct an initial evaluation of symptoms.

As is the case during normal ED operations, patients with serious life-threatening symptoms will be taken into the hospital for immediate care. Patients with less serious symptoms will remain in their cars until a private exam room is available if one is not available immediately. Patients have the choice to come in and wait inside if they prefer.

Safety and Security Notice:

Please be advised all patients and bags are subject to search upon arrival at our Emergency Departments.

About our Emergency Care Centers

We may all require immediate medical attention at some point in our lives, and we want the best care for ourselves and our loved ones.

Harrington’s Emergency Care Centers (ECC) provide immediate, compassionate medical care  24-hours a day, 365-days a year from seasoned physicians and highly-trained nurses, with much shorter wait times than surrounding facilities.

Harrington’s Emergency Departments are staffed by Associated Physicians of Harvard Medical Faculty Physicians (APHMFP) of Beth Israel Deaconess Medical Center (BIDMC).

APHMFP Emergency Department focuses on the community and manages four affiliated hospital emergency care centers, including markets in Worcester and New Bedford, and cares for over 250,000 patient visits per year. The department has also developed uniform clinical practices, quality systems, and transfer protocols to ensure excellent patient care throughout the network.

Read some of our patient testimonials:

“… We felt grateful we were in such good hands…”

“… We cannot say enough wonderful things about the care…”

“…A textbook example for best practices in care…”

We also pride ourselves on these additional advanced clinical opportunities:

  • Expert, real-time reading of imaging scans by BIDMC radiologists;
  • One of the only hospitals in the region to offer 24-hour emergency service for psychiatric patients and their families;
  • Seasoned nursing staff, many with advanced training that extends beyond emergency medicine;
  • Integrated laboratory, nutrition, social work, surgical and support services.